Shipping
Shipping is $4.95 for all U.S orders. Packages will be shipped via USPS First Class unless another shipping method is selected. *Please email us at contact@sophiyajewelry.com if you need your package sooner.
Please allow 3-5 business days for processing before your order is shipped. Processing times during a sale may take up to 7-10 business days due to high volume.
Methods and transit times:
| TYPE | COST | SHIPPING TIME [does not include processing time] |
| First Class | $4.95 | 3-5 business days |
| International Shipping (Canada) | $33 | 6-10 business days [USPS Priority Mail International] |
| International Shipping (All Other Countries) *All international shipping is closed – not including Canada* | $45 | estimated 10-15 business days [USPS Priority Mail, tracked and insured] |
We do not assume responsibility for customs or import taxes.
Returns
If you are not satisfied with your purchase for any reason, we offer free exchanges and easy returns.
1. For all jewelry returns, there is a standard flat rate $5 restocking fee for a prepaid return shipping label which will be deducted from your return.
2. For small backpack returns, there is a $10 restocking fee for a prepaid return shipping label which will be deducted from your return. For large backpack returns, there is a $15 restocking fee for a pre-paid return shipping label which will be deducted from your return.
3. ALL International [+Canada] orders are FINAL SALE, no exceptions.
4. For free exchanges [jewelry only], we will offer you a store credit for the amount of the items you are exchanging [no shipping fee will apply].
Item(s) must be unworn and postmarked within 14 days of delivery. All returns must be sent in original packaging, with no signs of wear or distress.
To initiate your return/exchange, please email contact@sophiyajewelry.com with your order number, name, and if you would like a refund or exchange.
Credit for returns is the total price of merchandise, not including shipping, less the dollar amount for return shipping. *Please allow a timeframe of 5-7 business days after orders are delivered back to us for returns and exchanges to be processed. Processing times may be higher during sales.
Please email contact@sophiyajewelry.com for any questions or concerns.
Jewelry Care
Keep jewelry away from water and chemicals; remove during physical activities; store separately in a soft pouch.